1. Eligibility for Refund
If you are not satisfied with your purchase, you may be eligible for a refund. To qualify, the item must be unused, in its original packaging, and returned within 30 days of the purchase date.
2. Refund Process
To initiate the refund process, please follow these steps:
- Contact our customer support team at hello@moyolu.com with your order details.
- Wait for approval and instructions on how to return the item.
- Once we receive the returned item, we will inspect it and notify you of the refund status.
- If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 30 days.
3. Non-Refundable Items
Certain items are non-refundable, including items purchased on sale/discount.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will assess the situation and provide instructions on returning the item or receiving a replacement.
6. Contact Information
If you have any questions or concerns about our refund policy, please contact our customer support team at hello@moyolu.com
